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| Order Entry Related Questions | ||
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Q: How do I place an order on Empower Central? Back to full list A: Please see the Empower Central - Product Search, Stock and Price Check Tutorial or the Empower Central - Quick Reference Guide posted on the training and support page. Q: How can I check the status of my order? A: Please refer to order panel or "view/edit orders" option from the Order Mega Menu. Q: Can I track my orders? A: Empower Central does not offer tracking capability. Please continue to use current methods to track your orders. Q: Can I make adjustments to my order? A: Yes, Empower Central supports the ability to adjust your order, depending on the order status. Please see the Empower Central - Quick Reference Guide for details. Q: Can I see the history of the orders I've placed? A: Yes, Empower Central displays most orders for approximately 72 hours. To view older orders please use your webscore system. Q: Can I change my purchase order number after processing my order? A: Yes, Empower Central lets you adjust your PO number, depending on order status. After updating your PO number, remember to hit "save changes" option. Q: Can I change my facility after starting an order? A: No, if you need to change the facility, cancel and create a new order. Q: Can I change a account number after starting an order? A: No, if you need to change the account, cancel and create a new order. Q: What functionality does "add address" provides on my drop ship order? A: The "Add Address" button will allow you to save your customer address to your customer address book and allows you to use it in future. Q: May I place government APO/FPO orders on Empower? A: Yes, APO/FPO orders can be placed from the following facilities: COI, SWA, BAL, FTL, MTN, CHI, ATL. Q: Can I place an order for special order products? A: To place a special order, please contact our special order department. Q: Does Empower Central supports back orders? A: Yes, Empower Central supports your current back order capabilities. Q: Why is NA displayed in the created by or updated by field? A: NA will appear if the order has been entered or updated by an electronic order system or by Essendant Internal employee. |
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